An integrated model for influencing Saudi Arabian citizens to adopt E-government services

Sulaiman A. Alateyah¹, Richard M Crowder², Gary B Wills³

¹University of Southampton

Abstract

This paper discusses Electronic Government (E-Government), in particular the challenges that face its development can be defined based on an existing set of requirements. In this paper we define E-government as a matrix of stakeholders: governments to governments, governments to business and governments to citizens, using information and communication technology to deliver and consume services, E-government has been implemented for a considerable time in developed countries. However, E-government services still face many chanllenges, including trust, privacy, security, computer and information literacy, culture, accessibility, and open government data, in their implementation and general adoption in Saudi Arabia. It has been noted that the introduction of E-government is a major challenge facing the government of Saudi Arabia, due to possible concerns raised by its citizens, including a high rate of failing to set up E-government project propely. In addition, the literature review and the discussion identify the influential factors, such as quality of services, diffusion of innovation, computer and information literacy, culture, lack of awareness, technical infrastructure, website ddesign, security privacy, and trust, that affect the citizen' intention to adopt E-government services in Saudi Arabia. Consequently, these factors have been integrated in a new model that would influence citizen to adopt E-government services. Therefore this research present an integrated model for ascertaining the intention to adopt E-government services and thereby aiding government in accessing what is required to increase adoption.

Keywords

• E-government, adoption, Factors, G2C,  intention citizens, intention influental factor

Author's Profile

Author profile can be generated and linked through our partners World Book of Researchers. To include your profile online Click Here. After it is approved, please email to edlib @ asdf.res.in to create a link with all the papers.

• Sulaiman A. Alateyah : Profile
• Richard M Crowder : Profile
• Gary B Wills : Profile

e-AID

Cite this Article as Follows

Sulaiman A. Alateyah, Sulaiman A. Alateyah, and Gary B Wills. An Integrated Model for Influencing Saudi Arabian Citizens to Adopt E-government Services. The International Conference on Cloud Computing and eGovernance 2013. Vol. 1. Chennai: Association of Scientists, Developers and Faculties, 2013. 38-44. Print.